Shipping policy
Shipping Policy
Thank you for shopping with CLNSTR (CleanString). Below is everything you need to know about how we ship orders.
Order Processing
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.
During new product launches or limited releases, processing times may be slightly longer. If there is a delay, we’ll notify you by email.
Shipping Times
Estimated delivery times depend on your location and the shipping method selected at checkout.
Typical delivery times:
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United States: 3–7 business days after processing
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International: 7–21 business days after processing
Please note that delivery times are estimates and not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout and displayed before you complete your purchase.
Occasionally, we may offer free shipping promotions, which will be clearly stated on the site.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking details to update.
Address Accuracy
Customers are responsible for providing an accurate shipping address.
We are not responsible for orders shipped to incorrect addresses provided at checkout.
If you notice an error in your shipping details, contact us immediately at support@cleanstring.com.
Lost or Delayed Packages
If your package is delayed or appears lost, please contact us and we’ll work with the carrier to resolve the issue.
CLNSTR (CleanString) is not responsible for delays caused by carriers, weather, customs, or other circumstances outside our control.
International Orders
International shipments may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.
Questions
If you have any questions about shipping, feel free to contact us at:
Last updated: December 2025