Refund policy
Returns & Refunds
We want you to love your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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It must be returned in its original packaging (or equivalent)
If your item arrives damaged or defective, please contact us and we’ll make it right.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved:
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Your refund will be issued to your original payment method
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Refunds are processed within 5–10 business days, depending on your bank or card issuer
Original shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges at this time.
If you need a different item, please return your original order and place a new one.
How to Start a Return
To initiate a return, please email us at:
Include:
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Your order number
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A brief description of the issue
We’ll respond with return instructions within 1–2 business days.
Non-Returnable Items
For hygiene and safety reasons, used or visibly worn cleaning pads may not be eligible for return unless defective.
Questions
If you have any questions about returns or refunds, don’t hesitate to reach out. We’re happy to help.